Frequently Asked Questions
All small works you can just turn up for such as wiper blades, tyre change, 15-minute diagnostic, etc and we will fit you in as soon as we can and if you need to wait we have our relaxing waiting area including complimentary hot drinks and biscuits.
Not at all, it’s entirely up to you. We have a relaxing customer area with complimentary hot drinks and biscuits, free WI-FI, customer toilets, games to keep the kids or adults quiet including space invaders and Pacman.
Simply, we have lower overheads and are not part of a franchise with franchise costs and we have greater flexibility and a more personal relationship with our suppliers. We use all this to keep our prices as low as we can without ever compromising on quality.
All major debit and credit cards except American Express (Amex). BACS bank transfer and cash.Payment is due upon completion of the work before your vehicle is taken away. We NEVER take payment BEFORE the work is complete.
We offer a Best Price Promise so if you find any local vat registered garage offering a cheaper like-for-like written quote just let us know and we will do everything in our hero-like powers to beat it, without ever compromising on quality.
Sure, we’re always happy to look at one off problems that are quick to advise on for free that don’t involve using our diagnostic equipment or putting the vehicle on the ramp. This includes checking your tyres, battery and fluids (coolant, oil, washer, brake).
Every manufacturers service schedule is different but we recommend an interim service every 6 months or 6,000 miles (whichever comes first), a full service every 12 months or 12,000 miles (whichever comes first) and a major service every 24 months or 12,000 miles (whichever comes first). In other words an interim service, then a full service, then an interim service and then a major service, then repeat! If you’ve not done many miles, you might not need the interim service. You can see the different services here.
We have our own very thorough service schedule which may differ slightly from the manufacturer’s. Any additional items the manufacturer has would only be classed as “advisory”. We do have full details of all manufacturer service schedules and can of course give you an alternative quote to follow the manufacturer’s service schedule.
It is always best to book an MOT to be guaranteed a slot. Alternatively if you ring on the day we can advise of any empty slots available that day.
Yes! To maintain your MOT expiry date, a MOT test can be carried out up to a month (minus a day) prior to the expiry of your current MOT certificate, so your new MOT certificate could be valid for 13 months! Alternatively you can have an MOT done at any time and it will last 12 months from the date of the MOT – ideal option if you are selling your car.
If you have a manufacturer warranty you need to protect just make sure you advise us so that we can ensure we follow the manufacture procedures for protection of the warranty.
In the unlikely event you are not happy with any aspect of the service we provide please talk to us and we will do our best to put things right. We offer our 100% No Quibble Take-it-to-Superman Money Back Guarantee. No hero is perfect but we do our best at all times.
All services come with a 12 month or 12,000 mile (whichever comes sooner) guarantee for parts and labour. For other work please see our guarantees page.
For any service/repair over £98, if you need dropping off within a 5 miles radius, simply bring your vehicle into us, we will then take you to where you need dropping and pick you up at an agreed time later (can be a different location) once the work on your vehicle is complete.
All our drivers are fully insured including full cover for your vehicle and to carry passengers.